Case Study
Charles River Laboratories, Inc., Streamlines Customer Service Operations
With 90+ members located in the US and India, the Apps Associates Salesforce Practice has been a Salesforce partner since 2006 and carries a broad range of Salesforce certifications and expertise. Ethos joined the Apps Associates family in 2021. We’ve combined forces to ensure we have you covered. Over the years, Apps Associates has been the partner of choice for clients in numerous industries. They all view us as a trusted advisor and close extension of their IT organization—and that’s precisely who we are. The solutions we build not only meet the unique business needs of our clients but also align with their overall IT strategy and internal capabilities. After all, we don’t want to create dependencies but, rather, help facilitate each client’s own IT governance.
A Trusted Partner Around the World
Service Offerings
Apps Associates can help you protect your IT investments and accommodate your growing information needs because we know how to make our custom applications interconnect with existing or new third-party systems, whether they are on premise or in the cloud.
Whatever the nature and scope of your business needs, Apps Associates can deliver powerful, dynamic applications that increase efficiency and productivity. We are well-versed in delivering enterprise solutions—small or large—utilizing a host of technologies.
Increasingly, businesses are discovering the benefits of mobility, whether to reach savvy consumers or transforming the way they do business. Apps is ready to deliver the right mobile solution to your organization, whether for iOS or Android devices.
We take pride in our all-encompassing Professional Services to bring full application development lifecycle management to your organization. An integral part of all projects, our service package provides all the guidance you could ask for.
Our holistic and business outcome driven approach allows us to deliver end-to-end, multi-platform solutions for our customers, in a variety of industries from communications and media to non profit to health management and everything in between.
Governed by stringent rules and regulations, data processing in the healthcare sector can present formidable tasks. Apps Associates has mastered them to deliver powerful solutions, whether it involves EEG brain images to improve medication protocols or a cloud-based patient management suite for physical therapists.
- System Migrations
- Claim/EOB Formatting and Processing
- EMR/EHR Systems
- Patient Registration and Scheduling
- Outcome Management Systems
- Mobile Applications
Healthcare and Life Sciences
Our clients in this sector are big when it comes to their workforce and projects. With tens of thousands of employees worldwide, it can be difficult to find the needle in the haystack. With dozens of multi-million projects underway at the same, it can be easy to lose track. Apps Associates makes BIG manageable.
- Employee Profile Self-Management
- Building Maintenance & Repair Service Desk
- Integrations to Third-Party Systems
- User-configurable Advanced Searches
- Sales Opportunity Decision-Support Engine
- Mobile Applications
Manufacturing, Construction and Building Management
Taxi cabs, trucks, ships—we know our bearings and have delivered solutions that help our clients effectively manage tasks related to their moving assets, from the streets of New York City to the docks of Gulfport, Mississippi.
- Task Management
- Global Revenue Management
- Inventory Tracking
- Evidence Recording (Photographic and Text)
- Integrations to Third-Party Systems
- Mobile Development
Transportation and Shipping
Even high-tech companies sometimes need our help. To optimize support for their Sales & Marketing teams, Apps Associates has delivered mobile applications that allow users to quickly find relevant client and product information, anytime and from anywhere.
- Online Libraries for Customer Success Stories
- Online Sales & Marketing Collateral
- User-configurable Advanced Searches
- Sales Support Request Functionality
Technology
Cell phones are no longer what they used to be—nor are the systems and things we have in our homes. They all have become “smart” and are getting increasingly interconnected through the internet of things.
- Revenue Transaction Management
- Domain and Hosting Services
- Troubleshooting and Analytics
- Creative and Brand Awareness
- Productization for Mass Adoption
- Mobile Applications
We provide full, seamless integration across all your business systems, Oracle, ERP and Salesforce, and deliver end-to-end multi-platform solutions.
Retail and eCommerce
Brick-and-mortar institutions such as universities need to be able to rely on the web to attract future students, both within the U.S. and abroad, and make the application process as convenient and transparent as possible. Apps Associates did just that for a world-renowned business school.
- Application Portal (Prospects)
- Application Status Monitoring
- Admissions Portal (Administrators)
- Reporting and Analytics
- Integration to Third-Party Systems
Higher Ed
Services areas include:
Sample of Customers
We evaluate your company’s business processes around sales, customer management, and forecasting. We will provide a roadmap that gives your sales reps the ability to access, view, and manage their customers, contacts, ongoing deals, and sales goals all in one connected and easy to navigate environment.
Are you looking to leverage your Sales Cloud?
Stop handling customer service issues with email, support issues with a ticketing system, and keeping track of voicemails with a notepad. Let us provide you one place to manage all of your service cases, whether its email, web, phone, or even live chat, we help you bring it altogether and manage it with just a few clicks!
Apps Associates can help you design, architect, implement and administer your Salesforce Org. We partner with you to create best practices and establish a governance process to cost-effectively, efficiently, and securely meet your business needs. We also provide maintenance, support and a number of other managed services.
Tired of having multiple systems to handle different kinds of issues? Perhaps you should consider Service Cloud.
“I’m a big Apps Associates fan. The team was amazing in being able to translate our non-technical input into Salesforce language and communicate effectively with our business and IT people. They were able to take what multiple people were saying and make recommendations on what the best practice would be. They helped us to focus and look at the most cost effective, obtainable solutions.”
Sarah Warren
Certifications
Apps Associates has extensive certifications in comprehensive implementation, integration and optimization services across the Salesforce CRM. We are a certified Salesforce Consulting partner since 2006, with accreditations across the full Salesforce ecosystem, including a Salesforce Certified Architect, one of only 300 worldwide. We are a trusted AppExchange implementation specialist for CPQ, E-signature, integration, and publishing AppExchange solutions. Our deep functional consulting expertise delivers elegant, useful and cost-effective solutions. Sample Certifications include:
- Certified Technical Architect (CTA), Application & System Architect, B2C Solutions Architect
- CPQ Specialist
- Sales and Service Cloud Consultant
- Marketing Cloud & Pardot Consultant
- Heroku Architect Designer
- Tableau/Einstein Analytics & Discovery Consultant
- Mobile Solutions Architecture Designer
- MuleSoft Certified Developer – Level 1 (Mule 4)
- Field Service Lightning Consultant
- Salesforce Certified Administrator & Advanced Administrator